Privacy Policy

At Prairie Patient Transfer Services, we are committed to protecting the privacy and confidentiality of our clients’ personal and medical information. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with applicable privacy laws.

1. Information We Collect

We may collect the following types of information when you use our services or interact with our website:

Personal identification details (e.g., full name, phone number, email address)
Patient information (e.g., medical conditions, weight, DNR status, oxygen needs)
Appointment and transfer details (e.g., pickup and drop-off locations, times)
Payment information (when applicable)
Any other information provided through forms or over the phone

2. How We Use Your Information

We use your information solely to:

Coordinate and provide non-emergency transportation services
Communicate with you regarding appointments and inquiries
Ensure the safety, comfort, and medical needs of our clients are met
Process payments and generate necessary records
Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with:

Authorized staff and drivers involved in your care and transportation
Healthcare providers when required for coordination of care
Regulatory authorities if legally required

All shared information is disclosed only on a need-to-know basis and handled with strict confidentiality.

4. Data Protection and Storage

We implement appropriate physical, administrative, and digital safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

5. Your Rights

You have the right to:

Access your personal information held by us
Request correction of inaccurate or incomplete data
Withdraw consent where applicable (note: this may affect our ability to provide service)

6. Cookies and Website Use

Our website may use cookies to improve user experience and gather analytics. You can control cookie preferences through your browser settings.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Prairie Patient Transfer Services
Phone: (306) 808-4444
Email: prairiepts@gmail.com
Locations: Saskatoon | Prince Albert